Dear i-Orthodontics Family,
The i-Orthodontics team will continue to keep you updated during this very
Our primary goal remains to keep our patients, team members, families and the greater community safe. While we do not know what the coming weeks will bring, we commit to doing our best to serve our patients and our community. Due to the rapidly changing situation, there is currently no set guideline as to when our office and all orthodontic offices will confidently be allowed to re-open for routine, in-person orthodontic care visits. We are vigilantly monitoring and adhering to the recommendations of all governing authorities and will re-open for treatment at our soonest available opportunity.
At i-Orthodontics, we will always be about people first and we thank you for your continuing trust in us. We sincerely hope that we can see all of your smiling faces back in the office very soon! Please don’t hesitate to reach out: the i-Ortho team is always here for you.
What if I have an upcoming appointment?
Our team will be contacting you within two weeks of your upcoming appointment to provide you with more information.
In addition, we can schedule you for a virtual visit with one of our doctors. If you have any questions about an upcoming appointment, please email firstname.lastname@example.org
I have an appointment coming up and I am in braces, how should I proceed with my treatment?
The good news about orthodontics is that your treatment is likely progressing even if we are not seeing you. If you are in braces, continue to wear your elastics as indicated unless we have contacted you to give you alternate instructions. Please remember to avoid any hard or sticky foods that may cause breakages and to keep your teeth clean during this time.
I have an appointment coming up and I am in Invisalign, how should I proceed with my treatment?
If you are in Invisalign, continue to progress through your aligners, wearing elastics
where requested. If you are on your last aligner, after one week of full-time wear,
continue to wear them 12 hours a day until we are able to see you in person.
Should I keep turning my child’s expander?
Please only complete the number of turns that were requested then STOP. If you have any concerns or questions we encourage you to schedule a virtual appointment
What if I have a broken bracket, a pokey wire, or am in discomfort?
Due to Governor Polis’ strict guidelines of emergency management during Covid-19, we will do our best to guide you through the discomfort from home. Please call us (phone: 303-662-9000), or email us at email@example.com and we will put you in touch with one of our team members to schedule a virtual appointment where can guide you through the next steps.
What constitutes a true orthodontic emergency?
Traditionally a dental/orthodontic emergency is considered any oral-facial trauma, significant infection, prolonged bleeding or pain that cannot be managed by over the counter medications. However, we understand that while you may not be experiencing one of these situations, you may need urgent attention. If you feel that you need urgent attention, please schedule a virtual appointment where we can assess your situation and determine the next steps. Our goal is always to make sure that you feel comfortable and confident with your treatment and we will continue to provide exemplary care during this time
What if I run out of elastics or need wax?
Please email us, firstname.lastname@example.org and we will determine the next steps.
What should I do if I am scheduled for a consultation or to start treatment soon?
During our COVID-19 closure, we want to ensure that you will still start your treatment on time. We will be doing a virtual appointment where we will be able to introduce ourselves, discuss your wants and goals of treatment and determine next steps. Our HIPAA compliant virtual platform has many benefits and while we are not able to see you in the traditional setting, we are confident that you will find a virtual appointment beneficial. We have a dedication to all of our patients, and you are no different. Welcome to the i-ortho family!
If I am not a patient yet, how do I schedule an appointment?
If you did not have an appointment booked but would like to do so please email email@example.com
What should I do if I have a follow-up appointment to check up on my child’s
growth and development?
We will be calling you in the near future to schedule a virtual appointment to
monitor your child’s dental development. If you prefer to be seen in person, we will
reschedule your appointment at a later date.
What should I do if I have lost or broken my retainer?
We are so sorry to hear that your retainer is lost or broken. Mistakes happen! The good news is that teeth move relatively slowly. Please email us at firstname.lastname@example.org and we will schedule a virtual appointment for you to see what happened and plan for the next steps.
How can I get in touch with you?
Although our team is working remotely to best protect their safety, they are still there to help you Monday through Friday between 8:00am to 4:00pm. The best means of communication continues to be through website live chat or email, email@example.com. We are also consistently monitoring and responding to all voicemail messages (phone: 303-662-9000). We also encourage you to follow us on Facebook (i-Orthodontics) or Instagram (@i_ortho) for the latest updates.
Thank you for continuing to trust us with your treatment and smile!
During these uncertain times, it is more important than ever to Live Life Smiling!
Dr. Anil Idiculla, Dr. Isaac Chung and the team at i-Orthodontics