Dear i-Orthodontics Family,

The health and safety of our patients, team, and community have always been and continue to be our #1 priority. We continue to closely monitor all of the most current recommendations of how to keep our patients safe. As with the transmission of any communicable disease like a cold or the flu, you may be exposed to COVID-19, also known as “Coronavirus,” at any time and in any place. Be assured that we have always followed Colorado regulations and recommended universal personal protection and disinfection protocols to limit transmission of all diseases in our office and continue to do so. These measures include, but are not limited to: 

• screening everyone that enters our office
• limiting the number of people permitted onsite
• requiring that everyone wear a mask 
• installing hospital-grade air filtration units in our office  

Every aspect of our practice has been examined to ensure that there is no patient-to-staff or staff-to-staff interaction that is considered “close contact” based on proximity, duration, and layers of personal protective equipment.

Despite our careful attention to sterilization, disinfection, and use of personal barriers, we acknowledge that there is risk of exposure – as in any other public place.

Practice Obligation

Despite the low risk of transmission in our office, we are committed to notifying patients by phone or email if they were in the office at the same time as a COVID-positive person. We will also ensure that we always meet or exceed guidelines from public health authorities that reduce the risk of spread of infections in our office. 

Patient Obligation

It is expected that you do not come to the office if you have any Coronavirus symptoms or if you were in close contact with someone who is infected or in self-isolation due to a suspected coronavirus infection. In addition, please let us know if you find out that you are COVID-positive after your visit and may have been in the office during the incubation stage of the coronavirus.

Before your appointment:

• We ask that any patients who may have symptoms, have been exposed to someone ill, or who have traveled within the last 30 days to reschedule their appointments
• We will be sending paperwork (ex. health forms) to you electronically prior to your appointment and preferentially ask that you complete them prior to your appointment.
• You must wear a mask to your appointment. Due to limited supplies, we cannot provide masks at this time.

At the time of your in-office appointment:

• When you arrive for your appointment, we will ask you the questions on our screening questionnaire and your temperature will be taken at the front desk.
• Only the patient that is being treated will be allowed to enter the office. The only exception for this will be for our patients under the age of 12. Of those, only one parent/caregiver may accompany the patient.  Absolutely no other family members or friends will be allowed inside.
• Please bring your own mask and wear it to your appointment. Colorado health guidelines for social distancing and wearing masks in businesses continue, so bring the mask you have been using.
• Your temperature will be taken by our staff using a touchless thermometer upon arrival. If your temperature is over 100 degrees Fahrenheit, you will be asked to leave and your appointment will be rescheduled in two weeks.
• A simple questionnaire assessing your contacts, travel, and well-being will be asked of all patients as well. Any question indicating recent exposure to someone with COVID-19 or having signs and symptoms of the same will be asked to leave, and will be rescheduled in two weeks.
• Please maintain the 6-foot social distancing guidelines when in the office until seated in the treatment chair.
• Our tooth-brushing station will be used as a handwashing/sanitizing station and this is required of every patient before being seated. No tooth-brushing, only handwashing. 

We thank you all for your support during this time. Our practice would not exist without our amazing patients, and we are so grateful for each and every one of you. Thank you for your patience and understanding as we work through these unprecedented times. We maintain our commitment to you to deliver the highest quality of orthodontic care in a friendly and welcoming environment. We look forward to seeing you all again soon, even if you don’t recognize us under all of our masks and gowns!

Keep smiling,

Dr. I, Dr. Isaac, and the entire i-Orthodontics Team